NOTICE

MSO All Access Pass

All Access to MSO including Stats and Live Scores.

Steps to get started

  1. Create or login to your MSO User Account
  2. Click MENU (graphic top right), click User Options, click Live Subscribe
  3. Sign up for the All Access Pass + Live Scores
  4. After returning from PayPal, your subscription could take a minute or 2 to activate
  5. Once active, you will see realtime scores in your browser on the results page.
  6. See our FAQ for more details on live scores

Cancelling Your Subscription

  1. From your MSO User Dashboard
  2. Click MENU (graphic top right), click User Options, click Your Orders
  3. On Your Orders page, click the title of the subscription and there you will see a cancel button
  4. On the next page click on the Cancel Live Subscription button
  5. Upon successful cancelation you will see this message:
  6. Additionally, you will receive a cancellation response directly from PayPal
  7. If there was an issue cancelling your subscription you will see this message
  8. If troubles cancelling, please open a New Support Ticket

Real-Time Scores FAQ

How can I tell if an event is publishing live scores?
80% of events are publishing live scores. To be certain, from the Results Page in the Active and Upcoming Meets section each meet has a status and below the status is the last time scores were received (see sample graphic below).
Events that are publishing live scores, you should see "Less than a minute ago.." or "2 minutes ago.." or similar period of time in munutes.
Keep in mind that the event might be between competitive sessions, so you might see "15 minutes ago.." or similar time-frame.
If this text reads in "1 Days ago" or "4 Hours ago".. they might not be publishing live scores.
Who is responsible for live scores?
It is up to the event host to publish their scores live, MSO is responsible only for delivering the live published scores to you by mobile web app.
Many factors can have an effect on the events ability to publish live scores, such as: technical or connectivity issues, meet emergencies and other unmitigated issue at the scorer's table.
The scorer at the meet is like the Air Traffic Controller in the control tower. Their job is multi-faceted and can be stressful and they are constantly bombarded with questions as they sit there. Although real-time scoring is an important facet for the event, it is often the first thing to be neglected or turned off during an emergency.

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